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ViaTalk VoIP Phone Service ViaTalk provides high-quality VoIP phone service that is not only very affordable, but also backed
by award-winning customer service. ViaTalk's service is feature-rich, reliable, and advanced enough
to meet the needs of even the most demanding consumer.
ViaTalk is a division of a well known and well established hosting company, HostRocket.com.
Both companies are lead on a daily basis by Brader with
assistance from Timothy Dick who serves as Vice President of
Operations and John Reyes who serves as Chief Technical
Officer.
HostRocket.com, Inc.,
is a privately owned, multi-million dollar corporation located in Upstate New York that
was founded in 1999. Today, the company provides shared web hosting services to approximately 50,000
top websites. In addition, the company serves hundreds of additional clients by providing
services such a dedicated hosting, e-commerce hosting, collocation, and application hosting.
By focusing on service while maintaining affordability, the company provides service that
meets the unique needs of each client and exceeds their wildest performance expectations.
Since the HostRocket.com Inc. was founded in 1999, it has experienced an incredible amount
of consistent growth. Without utilizing venture capital, funds from outside investors, or bank
financing, HostRocket has grown tremendously while being entirely debt-free. With a positive cash flow
and a high level of profitability, you can depend on HostRocket for decades to come.
At the end of May 2005, ViaTalk launched its broadband phone service in a beta
setting to the approximately 10,000 members of the company’s pre-launch group, VT_Unlimited.
ViaTalk was initially offered in approximately 2,200 major
metro markets in 50 states throughout the United States.
At the time,
Brendan Brader, HostRocket Chief Executive Officer was quoted as saying...
"ViaTalk provides the most cost effective, complete
broadband phone service package available to United States
residential and business customers. Our unparalleled 24/7
technical support team coupled with our state of the art
fiber optic network ensures you that you will have the
highest available quality of service at a great price".
In June of 2005, ViaTalk entered their beta release 2 and continued to
improve their service based on the valuable feedback provided by their customers. Within a short time
they entered their beta phase III, again continuing to improve their service and products.
In September of 2005, ViaTalk announced that they would be contributing 5% of their revenue generated from September 6, 2005
through September 12, 2005 to the Hurricane Katrina Relief Fund of the American Red Cross.
In December of 2005, ViaTalk entered its Beta 4 stage (pretty fast work!) and continued to enhance their service
with features resulting from customer feedback. Those features included:
Web Based Voicemail
Caller ID Info on Call Logs
Custom Incoming Caller ID
Verbal Error Messages for Easy Troubleshooting
Call VT Support By Dialing *HELP
Network Unavailable Forwarding Option
Low Cost Toll Free Number Service
Toll-Free Remote Voicemail Access
Improvements to DTMF
Option to Disable Voicemail
Anonymous Call Blocking
Also in December of 2005, HostRocket and ViaTalk showed its commitment to enhancing the
communities in which they do business in. Company executives met with officials from St. Coleman’s in
Watervliet, NY and discovered that many of the children in the center were in need of holiday gifts.
HostRocket and ViaTalk then purchased a myriad of the
much-needed holiday gifts for the children in the center
including Portable CD Players, DVD Players, Razor Scooters,
and other similar items from the "Wish Lists" that the kids
made.
In February of 2006, ViaTalk rolled out even more enhancements to its service including...
Added functionality to allow you to set up a "Do Not Disturb" schedule which prevents calls during certain hours
Completely redesigned online account control panel
Separated the incoming and outgoing call logs for better customer call record management
Made numerous website updates to better highlight plans and options available
Enhanced communication
Introduced "printer friendly" call logs
The fact that ViaTalk did extensive beta testing clearly shows
their commitment to providing high quality products and services. In addition, having the benefit of a
parent company such as HostRocket who has already conquered its own Internet growing pains,
we believe this gives ViaTalk a unique advantage as they seem to be in tune with what Internet consumers want and how to
manage online services effectively. This is evidenced by a majority of on-line reviews showing favorable ratings
of ViaTalk's VoIP phone service. Be sure to visit ViaTalk to learn more about their VoIP Phone Service.
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services provided by any/all VoIP service carriers / providers listed.
